Introduction
This Cancellation and Return Agreement is prepared to determine the cancellation and return conditions for products and services purchased from the arbeva.com.tr website (hereinafter referred to as the “Site”). All purchases made through the Site are subject to the provisions of this agreement. By completing the order, the customer is deemed to have accepted this agreement.
- Cancellation Conditions
2.1. Order Cancellation
The customer may request the cancellation of the order if the product has not been shipped yet. You can submit your cancellation request by sending an email to [email protected] or by contacting our customer service by phone.
If the cancellation request is accepted, the amount paid will be refunded within 14 days at the latest. The refund will be made to your credit card or bank account, depending on the payment method used.
2.2. Orders Already Shipped
If your order has already been shipped, cancellation requests cannot be processed. However, you can initiate the return process after receiving the product.
- Return Conditions
3.1. Product Return
The customer can return the received product within 14 days from the delivery date. The products to be returned must be unused, undamaged, and in their original packaging. Otherwise, the return request may not be accepted.
You can submit your return requests by sending an email to [email protected] or by contacting our customer service by phone. Once your return request is approved, you need to send the product, along with its invoice, to the specified address at your own shipping cost.
Once the product reaches us, the return process will be completed within 14 days at the latest, and the amount you paid will be refunded to your credit card or bank account, depending on the payment method.
3.2. Non-returnable Products
Products prepared upon special order or manufactured specifically for an individual cannot be returned.
Products whose packaging has been opened, used, or damaged cannot be returned.
3.3. Return of Damaged or Defective Products
If the product you received is damaged or defective, you can request a return by sending an email to [email protected] or by contacting our customer service by phone within 14 days from the delivery date.
The shipping cost for damaged or defective products will be covered by us. Once the product reaches us, the return process will be completed within 14 days, and the amount you paid will be refunded.
- Return Process and Refund
Returned products will go through a quality control process after your return request is approved. Once the product’s compliance with the return conditions is confirmed, the refund will be processed.
The refund will be made using the same method you used for payment. For payments made by credit card, the refund will be credited to your credit card; for payments made by bank transfer, the refund will be made to your bank account.
The refund process will be completed within 14 business days after the return is approved. However, this period may vary depending on your bank’s procedures.
- General Conditions
During the return process, the product must be sent in its original packaging and carefully packaged to avoid any damage during shipping.
The customer is responsible for any delays or losses caused by the shipping company during the return process. Therefore, it is recommended to use a reliable shipping company.
The shipping cost for returned products is the responsibility of the customer, except for damaged or defective products, where the shipping cost will be covered by us.
